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MyPhotoSocksAU

Return and Exchange Policy

Style, Size, and Photo Changes

If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return and exchange your items within fourteen days after receiving your order.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Myphotosocksau is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Cancellations/Returns

Since your personalized products are one-of-a-kind and made just for you, a AU$14customization fee per item is included in your purchase. If you need to cancel your order which being production, we will refund the entire cost of your item, less the AU$14 customization fee.

If you would like to return your product because you are unsatisfied, please send us an email with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.

All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged.

please refer to Return Policy or please contact our customer service for return.

 

Here Are The Words From Our 10000+ Customers

Got these socks as a gift for my husband for his birthday, he loved them. They are high quality, fashion and have a good price. I'm very happy I chose them. he hasn't stopped using them since he got. I totally recommend these socks.

Ann / Facebook

These socks are absolutely wonderful, you did a fabulous job! You have gained a customer for life and I will be passing your website on to all my friends and family. Thank you so much!

Carrie / Instagram

The design is fashion, absolutely love my socks. The delivery is fast as well, I was thrilled with my purchase. Highly recommend!

Angela / instagram

I received my socks much quicker than I thought I would, so that was a great surprise! I would definitely recommend getting the socks from them. The socks were just what I wanted!

Joyce / Instagram

I was worried because of the low price, that the quality may not be good, but I was wrong! My socks are beautiful, and just like the picture. Super excellent, you guys are awesome! Thank you !

Cloris / Facebook

Words can't describe how pleased I am with these socks. They were well. Very, very fast delivery and excellent customer service. I give this business an A+. I was satisfied from the beginning of my order process to the delivery.

Philip / instagram

I purchased a personalized socks as a Christmas present. It's a beautiful piece and I love the color.As a bonus, the seller is very attentive.

Doris / Instagram

I absolutely love my socks! I have already gotten compliments. The quality is fantastic and the socks are wonderful. I would definitely purchase from them again.

Tanya / Facebook

These socks were one of the best things I've ever bought online. The shipping was very swift and I got my order way before the estimated delivery date. The socks turned out well and the details are very well done. The service was great too. I'll order from them again!

Hellen / Instagram

Love these products! What was also great is the prompt response from the seller when I had a question after I received it. My friend will love it for Christmas!! Thanks!

Crystal / instagram

So pleased with the socks that I even don't know where to begin! The quality is very good for the low price, very excellent too. Looks very nice and a lot more expensive than it really is! Arrived faster than expected!

Jacob / Facebook

These socks arrived quickly! The quality of the socks is wonderful! It is lovely, and I can't wait to give it to my husband! You can't beat this! I would definitely buy from this store again! Great customer service all the way around!! THANK YOU!

Isabella / Facebook

A great socks for the price. Worth every penny and it is well made. I am a satisfied customer and will buy again in the future as a gift to family or friends. Highly recommended.

Alicia / Facebook

Don't even think about purchasing the socks anywhere else. amazing product, helpful service, quick response, nice quality and fast delivery. I was completely amazed by everything you did for me. Overall great shopping experience!

Martha / Instagram

My socks are just as described on the site, they are beautiful! The customer service department communicated very well with me on what I wanted. Best customer service ever!!! Needed these socks by a certain time and I was not let down!!! This by far has been the best experience ever! Would recommend to everyone!!!

Monica / Facebook

I love this product idea so much! This socks is such a awesome gift for my husband ’s birthday! Absolutely perfect. The details are very well made. she loves it so much. Thank you for your great job!

Ailsa / instagram

I know people might find this hard to believe, but when I received my socks I was shocked. It is good!! I couldn't believe how delicate the details is! Thank you for such a treasure.

Peggy / Facebook

I am so happy with the final socks! Love the design and workmanship! It turned out fantastic and exceeded my expectations! The same as pictured, great quality and wonderful customer service. I’ll recommend your company to all my friends!

Dennis / Instagram

Very good quality socks for the price, and fast shipping. They arrived earlier than expected. My socks were packaged carefully so that it wouldn’t get damaged on the way. I'm satisfied and wouldn't hesitate to order from again!

Angelia / Facebook

Cute socks! A lot more beautiful than I expected it to be. I was happy with the price and the quality! Arrived earlier than scheduled. Overall great experience! I will definitely order from you again.

Nelson / instagram