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MyPhotoSocksAU

Return and Exchange Policy

Style, Size, and Photo Changes

If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days

If you are not satisfied with the outcome of your product, we offer reprints at no charge. Please fill out our contact form and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return and exchange your items within fourteen days after receiving your order.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Myphotosocksau is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Cancellations/Returns

Since your personalized products are one-of-a-kind and made just for you, a $9 customization fee per item is included in your purchase. If you need to cancel your order which being production, we will refund the entire cost of your item, less the $9 customization fee.

If you would like to return your product because you are unsatisfied, please send us an email with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.

All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged.

please refer to Return Policy or please contact our customer service for return.

 

Here Is What Our 10000+ Customers Have To Say

Boyfriend loved these socks .Because it really great that get faces on the socks! High quality print and sock material.

Abby / Facebook

These socks are adorable, and super thick and cozy! It have a good quality, The Shipping is super fast and I couldn't be happier! The packaging is nice too. I Love so much.

Cavin / Instagram

They’re of amazing quality. The socks are comfy, and the picture quality is great. I bought these as a gift , I was so excited when I opened the package and saw them.

Jerry / instagram

They are absolutely adorable and my order came extremely fast. the shipping is so fast , Highly recommend not only the product but this shop. Excellent!

Jack / Instagram

I love these socks! They have a good quality , these socks are adorable and I’d recommend them for sure! I expected order the socks next !

Domand / Facebook

Socks came out great! Communication with seller was professional and very prompt. Also, socks were made quickly and fast shipping. Highly recommend. Thank you!

Jenny / instagram

Got these socks and they turned out amazing! We couldn’t be happier and he loved this, such a cute, fun and creative gift! Thank y’all, they are perfect!

Queen / Instagram

They are perfect ! Way better quality than I have seen before on printed pictures, nice quality socks, will definitely order again.

Daisy / Facebook

These are awesome and they come earlier than expected yay ! I will be happy!

June / Instagram

Shipped quickly and was exactly as described. Made for a great gift!

Nicky / instagram

I got this socks . Arrived on time. I loved it. It's beautiful and unique. I placed another order for a friend. Thank you for your great service.

Amy Jarvie / Facebook

This gift was so good and this is a direct quote from him "Thanks so much it really works great! Highly recommend!

Romi / Facebook

This product is amazing. Definitely recommend. Quality is great. If you send a picture that is not high enough quality, they will ask you for a new one.

Karen Holden / Facebook

Got this for my friend as christmas a gift, and she loved them , The socks arrived pretty quickly and looked exactly as anticipated. Can't wait to see my friend wear these socks !

Tombill / Instagram

Absolutely perfect! Cannot wait to give the socks as Christmas gifts! The shop was extremely helpful, Would absolutely recommend them and will probably purchase more from here!!

Mia Lancaster / Facebook

What an awesome product! It is very comfortable. This was such a fun surprise for my boyfriend. Highly recommend this store!

Sunrose / instagram

The socks fits perfect and material is super soft! Thank you for fast delivery shipped in 1 bussiness day and made in the usa.

Arrimy / Facebook

Got this socks ! Fast delivery and quality make me amazing. I will place another order for my friend. Thank you for your great service.

Kim / Instagram

I want to give this shop 10 stars for everything. The delivery super fast, packaging is excellent and The quality of socks is also excellent. I cannot recommend highly enough. Thanks so much

Quynh juyice / Facebook

I highly recommend this shop to anyone. The prices are affordable and the quality is of a very high standard. I am very pleased with my purchase and cannot wait for the next sale! Thanks so much

Ballo / instagram