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MyPhotoSocksAU

Photo Questions


  • What makes a good photo?

    1.Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!

    2.A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!

    3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

  • Can I see a proof of how my product will look?

    Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

  • Do you crop the photo for me?

    We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

    If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

  • I have a different photo question

    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • Ordering and Payment
    What is your change/cancellation policy?

    We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

    For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of AU$14 customization fee per item, because the item is made to order and can no longer be sold as new.

    If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

    Please review our Return Policy here if you have other questions regarding this subject.

  • What payment options are available?

    We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in AUD and your card will be charged in your respective currency.

  • I have a different ordering/payment question

    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • I have a different question about your products.

    If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

  • Shipping Questions
    How long does it take to receive my product?

    Typically, it takes about 3-5 business days for our wallets to be produced and sent out. Once shipped, It will deliver continental US orders in 10-15 business days. International shipping times vary based on the destination.

    Please note that during the holidays our production time may vary.

    Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

  • Can I change the destination country on my order?

    After placing your order, you may not change your shipping from domestic to international and vice versa.

  • How much is shipping?

    Free shipping over AU$99.

  • Do you ship internationally?

    We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

    NOTE: All prices on our site are AUD. Once you complete your transaction, it will charge your card in your respective currency.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Here Are The Words From Our 10000+ Customers

Got these socks as a gift for my husband for his birthday, he loved them. They are high quality, fashion and have a good price. I'm very happy I chose them. he hasn't stopped using them since he got. I totally recommend these socks.

Ann / Facebook

These socks are absolutely wonderful, you did a fabulous job! You have gained a customer for life and I will be passing your website on to all my friends and family. Thank you so much!

Carrie / Instagram

The design is fashion, absolutely love my socks. The delivery is fast as well, I was thrilled with my purchase. Highly recommend!

Angela / instagram

I received my socks much quicker than I thought I would, so that was a great surprise! I would definitely recommend getting the socks from them. The socks were just what I wanted!

Joyce / Instagram

I was worried because of the low price, that the quality may not be good, but I was wrong! My socks are beautiful, and just like the picture. Super excellent, you guys are awesome! Thank you !

Cloris / Facebook

Words can't describe how pleased I am with these socks. They were well. Very, very fast delivery and excellent customer service. I give this business an A+. I was satisfied from the beginning of my order process to the delivery.

Philip / instagram

I purchased a personalized socks as a Christmas present. It's a beautiful piece and I love the color.As a bonus, the seller is very attentive.

Doris / Instagram

I absolutely love my socks! I have already gotten compliments. The quality is fantastic and the socks are wonderful. I would definitely purchase from them again.

Tanya / Facebook

These socks were one of the best things I've ever bought online. The shipping was very swift and I got my order way before the estimated delivery date. The socks turned out well and the details are very well done. The service was great too. I'll order from them again!

Hellen / Instagram

Love these products! What was also great is the prompt response from the seller when I had a question after I received it. My friend will love it for Christmas!! Thanks!

Crystal / instagram

So pleased with the socks that I even don't know where to begin! The quality is very good for the low price, very excellent too. Looks very nice and a lot more expensive than it really is! Arrived faster than expected!

Jacob / Facebook

These socks arrived quickly! The quality of the socks is wonderful! It is lovely, and I can't wait to give it to my husband! You can't beat this! I would definitely buy from this store again! Great customer service all the way around!! THANK YOU!

Isabella / Facebook

A great socks for the price. Worth every penny and it is well made. I am a satisfied customer and will buy again in the future as a gift to family or friends. Highly recommended.

Alicia / Facebook

Don't even think about purchasing the socks anywhere else. amazing product, helpful service, quick response, nice quality and fast delivery. I was completely amazed by everything you did for me. Overall great shopping experience!

Martha / Instagram

My socks are just as described on the site, they are beautiful! The customer service department communicated very well with me on what I wanted. Best customer service ever!!! Needed these socks by a certain time and I was not let down!!! This by far has been the best experience ever! Would recommend to everyone!!!

Monica / Facebook

I love this product idea so much! This socks is such a awesome gift for my husband ’s birthday! Absolutely perfect. The details are very well made. she loves it so much. Thank you for your great job!

Ailsa / instagram

I know people might find this hard to believe, but when I received my socks I was shocked. It is good!! I couldn't believe how delicate the details is! Thank you for such a treasure.

Peggy / Facebook

I am so happy with the final socks! Love the design and workmanship! It turned out fantastic and exceeded my expectations! The same as pictured, great quality and wonderful customer service. I’ll recommend your company to all my friends!

Dennis / Instagram

Very good quality socks for the price, and fast shipping. They arrived earlier than expected. My socks were packaged carefully so that it wouldn’t get damaged on the way. I'm satisfied and wouldn't hesitate to order from again!

Angelia / Facebook

Cute socks! A lot more beautiful than I expected it to be. I was happy with the price and the quality! Arrived earlier than scheduled. Overall great experience! I will definitely order from you again.

Nelson / instagram